WhatsApp OTP: How To Send OTP on WhatsApp?

A person holding a smartphone with text about WhatsApp OTP.

Are you aware of receiving a one-time passcode (OTP) by SMS to verify a purchase or to log in? Although it’s a common method, did you realize it’s not as secure? SMS authentication with OTP isn’t always as safe as you’d believe.

Through WhatsApp’s integrated authentication, companies can begin conversations to verify the identity of users by using OTPs in various stages of the login process, such as account registration, recovery of accounts, and integrity validation.

This revolutionary solution is not only an extra layer of protection but also provides a pleasant experience for customers. In this way, companies are able to build lasting relationships with their clients based on trust and dependability.

Let’s get started on this subject. Ready?

WhatsApp OTP not coming

When logging into WhatsApp using a different phone or returning it, users have to provide a verification number delivered to their registered number. But sometimes, the verification code doesn’t arrive on time.

Possible Reasons for Not Receiving WhatsApp otp Verification Code:

There should be various reasons for not receiving the WhatsApp OTP not coming :

  1. Incorrect phone number (or Country Code): Verify that you’ve input the proper phone number or country code.
  2. Delay in the Code Arrival The code could take between 30 and 60 seconds to reach you.
  3. Solutions:
    • Wait for a text message or a call. Take your time and be patient while you wait for the code to be delivered.
    • Install WhatsApp again: Reinstall WhatsApp.
    • Check Your number: Verify that your number is accurate.
    • Remove WhatsApp Cache Remove the WhatsApp cache.
    • Utilize mobile data or Wi-Fi: Ensure a stable internet connection.
    • Restart Your phone: Sometimes, a restart can help.
    • Check for system updates: Update your phone’s software.
    • Get in touch with WhatsApp Support. Call WhatsApp support if you have any problems.
    • Check WhatsApp Application Activities: Ensure WhatsApp is operating.
    • Verify Spam Messages: Go to your spam folder to find a verification code.

Remember that patience is essential. If you’re not able to get it, think about calling verification.

How do I transmit OTP through WhatsApp?

If you’re planning to send OTPs, there are two methods to accomplish this. You can send OTPs through your number, which is only given to your business. It is also possible to send OTPs using a shared number that is used by a variety of companies. It is always a good idea to think about all the options and pick the one that’s most effective for your needs.

The sending of OTP via WhatsApp using the Shared Number:

Making OTPs with an account shared on WhatsApp is simple! It is necessary to sign up using a WhatsApp BSP such as Whinta, which has this feature. With Whinta, you can send OTPs to shared numbers without difficulty.

Here’s how:

  1. The first step is to sign up to create an account using the link.
  2. After that, sign in to your account and then go to Broadcasts > Template messages > New Template messages. Here’s a step-by-step guide for how to make templates for messages.
  3. Once the template has been approved, head to your API Docs Section to locate the SendTemplateMessage API.
  4. In the /sendTemplateMessage API, enter the phone number that you would like to use to send the OTP message. Be sure to add the country code and then remove any special characters.

From this point on, it’s going to get more complicated, so we’ve put together the video to help the user through.

Let’s take a take a look at the other alternative for sending OTP to WhatsApp.

WhatsApp OTP using a dedicated number

In order to send OTP messages via WhatsApp with your number, you must be aware that you need to submit an application for WhatsApp API and obtain approval for your number.

After your number has been accepted, you’re ready to go! The number can be used to make OTP messages using your designated number, which allows two-way communications. This is a fantastic way to establish trust with your customers and provide them with a smooth and secure experience.

There are a few rules to bear in mind.

  1. WhatsApp Telephone Number If there isn’t a WhatsApp account, then you may make use of your phone number to establish an account on WhatsApp Account for Business. Follow these steps to make use of the WhatsApp number that’s in use.
  2. Corporate Display Names: Your Display Name must be easy to recognize and related to your company.
  3. Facebook Business Manager ID To authenticate your account, upload all your business documents to the Facebook Business Manager.

Once your account has been approved, you will need to follow the steps outlined in the previous paragraphs on how to make an OTP via WhatsApp using a shared phone number.

Now, you can make OTPs to your clients via WhatsApp. There are more benefits to benefit from.

Benefits of OTP on WhatsApp

  1. Improved Security: WhatsApp OTP provides an additional layer of protection with encrypted OTPs, which make it more difficult for criminals and hackers to steal and use than standard SMS OTPs.
  2. The convenience: Customers no longer have to switch between applications to receive OTPs because they can be able to obtain and confirm OTPs within the same application they are already using for communications.
  3. Interactive features: With WhatsApp OTP, customers are able to communicate with each other and ask questions easily should they experience any difficulties while logging in, making the experience more engaging and easy.
  4. Greater trust: The added security and ease offered by WhatsApp OTP can help build trust between businesses and customers. People are more likely to be loyal and stick with an organization that is focused on their security and comfort.
  5. Cost-effective: Using WhatsApp OTP could be a cheaper alternative for companies that are sending large quantities of OTPs to their customers by using internet data as opposed to SMS.
  6. More efficient delivery rates: Sending one-time passwords demands that the receiver is in an acceptable cellular network and isn’t a guarantee for those who live in areas that have weak connectivity. With WhatsApp, the security of the delivery of messages is 100%, using either Wi-Fi or cell data. Furthermore, using WhatsApp to send OTP transmissions will eliminate the hassles of coordinating between different telecom companies.

OTP on WhatsApp – Use Case Examples

  1. User Registration

By using WhatsApp OTP, you can simplify user registration! Your customers will appreciate the ease of receiving and confirming their OTP using the same application they use for messaging. This will result in a higher rate of completion and a more pleasant user experience in general. Furthermore, by taking advantage of WhatsApp encryption will add a layer of security to your verification process.

  1. Password Reset

If a user has forgotten his password, it could be a hassle and time-consuming task to change it. With the use of WhatsApp OTP for password reset, You can provide the fastest and most convenient solution to your customers. They will need to request a password reset, and then the OTP will be delivered via the WhatsApp account. The user can use the OTP to reset their password and gain access to their account. This will help your users save time and allow them to return to your website or app faster.

  1. Transaction Verification

WhatsApp OTP can be a secure method to confirm transactions in the financial sector and ensure they are safe. When you send an OTP via WhatsApp, it can add a level of protection to the process of payment since the customer must enter the code in order to verify the transaction. This can help prevent fraudulent transactions and give security to the client and the company.

  1. Account Recovery

Being denied access to your account is a stressful experience for users. However, using WhatsApp OTP for account recovery provides an easy and secure method. When you send an OTP via WhatsApp to the registration number, you will be able to confirm their identity and assist them in gaining login access. This will also help stop unauthorized access to the account as well as secure the user’s data.

Utilizing WhatsApp OTP for authentication and verification can provide a variety of advantages for both users and businesses alike. With increased security, convenience and value, WhatsApp OTP is an efficient and reliable solution for companies looking to enhance their authentication procedures.

  1. Appointment Confirmation

Organizations like doctors’ offices or beauty salons are able to send passwords one time via WhatsApp to their customers to ensure that appointments booked are confirmed. This will ensure that fewer people miss appointments, keep the schedule organized, and ensure that everyone is given their time.

  1. Subscription Confirmation

If people sign up for newsletters or sign up for certain website features, they may receive a brief, one-time code via WhatsApp. This allows them to verify that they’re willing to sign up for these types of services or emails. It’s a straightforward step that ensures that people receive only the content they’re interested in, eliminating any confusion or unwelcome emails and making the entire process simple and respectful of those who sign up.

  1. Delivery Confirmation

Online retailers can make use of OTPs that are sent via WhatsApp to ensure that the correct product gets delivered to the right customer. This makes the process of delivery more secure and helps the business and the customer monitor the delivery of their packages until they are safely received.

  1. Access Control

The company can also send unique codes using WhatsApp to ensure that only a select group of individuals are allowed into locations that are not accessible to all. Guests or workers may have to present the code that was sent to their phone in order to enter.

  1. Event Ticketing

Event organizers can make OTPs via WhatsApp to attendees of the event. These codes function like electronic tickets, which makes it more difficult to counterfeit tickets.

  1. Identity Verification for Customer Support

When clients call to get assistance with a specific issue, The company may solicit WhatsApp OTP codes. This will ensure that they know who they’re talking to before providing any help or other information.

  1. Employee Onboarding

When a person is just starting at an organization, they may send them a WhatsApp OTP. This verification code ensures whether they’re the right person prior to allowing them access to the company’s system or computers. This code helps to keep confidential company data safe.

  1. Document Access

Sometimes, companies need to allow certain employees to access company documents for a brief period of period. They can provide an OTP code via WhatsApp to ensure that only people who are authorized to view the documents have access to them. This ensures that the documents are secure.

  1. Account Deactivation

If a person doesn’t wish to make use of an account, such as for an online retailer or web service, the business can send an OTP code through WhatsApp. The user must use this code to verify who they are. So, anyone else cannot close the account without consent, thus keeping the account safe.

WhatsApp OTP vs SMS OTP

For a long time, SMS has been the preferred method of sending OTPs. However, WhatsApp provides a number of advantages over SMS. It is completely encrypted, which ensures security, increases the success rate of delivery, and provides more enjoyable users.

However, it is also common for SMS to be associated with spam messages that are not wanted and require a consistent signal to send messages efficiently. In addition, the interactive communication function of the app allows users to solve issues quickly and efficiently, a feature that SMS-based OTPs aren’t equipped with.

Wrapping Up

In the end, the use of WhatsApp OTP for authentication and verification will provide many benefits for both users and businesses. With increased security, convenience and cost-effectiveness, WhatsApp OTP is an efficient and reliable alternative for businesses seeking to improve their authentication procedures. By integrating WhatsApp OTP into their workflows, companies can offer an easy and secure user experience, which will help to establish trust and loyalty over time. Therefore, why not look into installing WhatsApp OTP into your company today and take advantage of its advantages?

You don't require an application. However, most businesses use a secure API or utilize third-party software to automate the generation of OTPs and then send them to users using their WhatsApp numbers.

Sending OTPs on WhatsApp is considered safe since the application uses end-to-end encryption, which ensures that messages can only be read by the sender and recipient.

For security reasons, yes, WhatsApp OTPs usually expire after a short time. The exact duration of the OTP can be different and can range from just a few minutes up to an hour, based on the policy of the service provider.

Yes, WhatsApp OTPs can be sent to your users irrespective of their location, as they are connected to the internet and have access to WhatsApp.

If an OTP does not arrive in the first instance, users are able to seek another code. It's also advisable to test for internet connectivity and ensure that the receiver's WhatsApp is running and active.

It's not true that the process of getting an OTP via WhatsApp is completely free for users. However, the standard data costs might apply depending on the plans with their mobile provider.

WhatsApp OTPs add an extra security measure by verifying that the person who is making a request or transaction has their registered mobile. This can prevent access by unauthorized persons.

Typically, yes. Many systems that integrate with WhatsApp to facilitate business communications permit users to personalize messages. You may often add your logo and business name as well as personalizing the text of your OTP message.

If you have any technical problems, it is recommended that you call your service provider or the support department of the OTP generation software you're using. For more general issues, contact WhatsApp support can assist.

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