Biswa Chakraborty, founder of Prithvi Travels, used Whinta to unify WhatsApp, Facebook & Instagram, automate trip inquiry flows, and run WhatsApp campaigns to travellers across India — all from one screen.
Prithvi Travels
WhatsApp · Facebook · Instagram
✈️ Plan Your Dream Trip
Where do you want to go?
How many days?
694
Active contacts (WhatsApp)
9,390
Total chats (all platforms)
5
Campaigns launched
3
Platforms unified
0
Leads slipping through
2
WA Templates approved
Founder — Prithvi Travels · 📍 India (Pan-India Operations)
Prithvi Travels is a fast-growing travel agency that curates immersive trips across India — from the snow-capped peaks of Himachal Pradesh to the backwaters of Kerala, the palaces of Rajasthan to the beaches of Goa. Biswa built Prithvi Travels on a passion for exploration and a belief that every Indian deserves a perfectly planned holiday. As the agency grew and trips started selling out, he faced a problem that every growing travel business hits: leads were pouring in from everywhere — WhatsApp, Facebook DMs, Instagram comments — with no unified system to manage them. Without Whinta, promising inquiries were being lost between apps every single day.
Every morning, Biswa would open three separate apps to check overnight inquiries. By the time he'd responded, half the leads had already booked with competitors.
Three inboxes, zero organisation
WhatsApp messages, Facebook DMs and Instagram comments each required a separate app. Biswa was constantly switching — and constantly missing messages.
Manual follow-ups burning hours every day
Sending trip details, pricing, and follow-up messages one by one to every prospect was unsustainable as inquiry volumes climbed.
No standard way to collect lead information
Every inquiry was different — some people asked about dates, others about budget, others about group size. There was no structured capture of the details Biswa needed to close a booking.
No way to broadcast trip announcements at scale
New trip packages or flash deals required manually messaging each past customer — a task that took half a day and still missed most of the base.
Zero visibility into lead pipeline
There was no way to know how many inquiries came in, how many were followed up, or which channels were driving the most bookings.
Biswa Chakraborty
founder, in his words
The scale of the chaos
3
Platforms to check
9,390
Chats to manage
694
Contacts at stake
Whinta gave Biswa a unified command centre for his entire lead pipeline — combining multi-platform messaging, intelligent flow automation, and structured WhatsApp forms into a single, seamless workflow.
Facebook, Instagram and WhatsApp leads all land in one Whinta inbox. Biswa replies to any platform from a single screen — no switching, no missing messages.
Automated sequences greet every new lead, collect their trip preferences via WhatsApp Forms, and send tailored follow-ups on Day 1, Day 3 and Day 7 — without Biswa lifting a finger.
New trip packages, seasonal offers and flash sales are broadcast to all 694 contacts in one click — with Meta-approved templates ensuring 100% deliverability.
Biswa connected Prithvi Travels' Facebook Page and Instagram account to Whinta. Now every comment, DM and WhatsApp message flows into a single, organised inbox — with full conversation history and zero switching.
Lead comments on trip posts and ad campaigns are captured instantly. Biswa responds directly from Whinta — no login to Facebook required.
Story replies, reel comments and DMs from Instagram travel content flow straight into the same inbox — turning every piece of content into a booking opportunity.
The core channel — direct messages, broadcast campaigns and automated flows all run through the official WhatsApp Business API, ensuring reliability and deliverability.
Total chats handled
9,390
All WhatsApp, Facebook and Instagram conversations managed from a single Whinta inbox — none missed, none duplicated, all tracked. A travel agency running at full speed.
Biswa built a multi-step automation in Whinta's Flow Builder that handles the first 7 days of every new lead's journey, from greeting to personalised follow-up, without any manual intervention.
The moment someone messages on any platform, an instant reply is sent and a WhatsApp Form is triggered — collecting destination, duration, group size and budget preferences automatically.
Based on form responses, a custom trip summary is automatically sent — the right Himachal package for a 5-day trip, the right Rajasthan itinerary for 10 days, without Biswa reviewing each inquiry.
If the lead hasn't responded, a warm follow-up message goes out automatically on Day 3: "Still thinking about your trip? We've held the dates for you — let's plan together 🌿"
A final gentle nudge on Day 7 — sharing a social proof message, limited-seat urgency or a special discount — brings cold leads back into conversation and rescues potential lost bookings.
Past customers who have completed a trip receive seasonal broadcast campaigns for new packages — turning one-time bookings into loyal, repeat travellers.
Prithvi Travels Flow
automated sequence
📋 Trip Preferences
Destination submitted: Manali
Duration: 6 days
Group: Family of 4
Prithvi Travels workspace · 694 contacts · 5 campaigns · 9,390 total chats · Active subscription to March 2027
694
WhatsApp contacts
9,390
Chats across platforms
5
Campaigns launched
2
WA Templates approved
Every campaign Biswa runs uses WhatsApp Business API-approved templates — meaning messages reach 694 contacts reliably, without risk of being blocked or filtered.
Prithvi Travels
broadcast to 694 contacts
Campaign reach
694
Contacts reached
5
Campaigns launched
100%
Deliverability
Biswa set up the Prithvi Travels Whinta workspace, connected the WhatsApp Business API, linked the Facebook Page and Instagram account — creating a single unified inbox for all three platforms in under a day.
Using Whinta's Advanced Flow Builder, Biswa mapped out the 7-day lead journey and built a WhatsApp Form capturing destination, duration, group size and budget — the exact information needed to close a booking.
Five WhatsApp templates were submitted and approved — covering Manali summer packages, Rajasthan winter tours, flash deals and booking confirmations. The first campaign broadcast reached all 694 contacts in minutes.
All three channels unified. Automated flows running. Forms collecting structured leads 24/7. Chat analytics revealing peak engagement windows — and the inbound surge from June 11–14 confirming that the campaigns were working.
Prithvi Travels now operates 694 WhatsApp contacts, has handled 9,390 conversations across three platforms, and runs 5 campaigns — with Biswa spending his time on bookings, not chasing missed messages. Subscription active until March 2027.
"Before Whinta, I was a one-man team juggling three apps and still missing leads. Now 9,390 conversations have been handled from one screen — and I actually get to sleep at night knowing nothing slipped through."
— Biswa Chakraborty, Founder, Prithvi Travels
No more switching between apps. Every Facebook DM, Instagram lead and WhatsApp message lands in the same view — zero leads slipping through.
Flows greet new leads, collect preferences and send follow-ups at exactly the right time — even at 2 AM when Biswa is asleep.
WhatsApp Forms turn every new inquiry into a structured profile — destination, budget, dates — before Biswa has read a single message.
WhatsApp campaigns with approved templates reach all 694 contacts reliably — turning a new trip announcement into immediate booking inquiries.
Start your free Whinta trial and connect WhatsApp, Facebook and Instagram into one powerful lead management platform today.