Cloud Calling & Virtual Numbers
Local and toll-free virtual numbers, ported in days, with no PRI lines or on-site hardware.
Virtual numbersNumber maskingMulti-city presence
What's inside
Everything a call center needs. Nothing you have to install.
Set it up once, run every call — inbound, outbound, automated — from the same browser tab.
IVR & Smart Call Routing
Build multi-level IVR menus in minutes and route callers to the right team based on skill or load.
No-code IVR builderSkill-based routingBusiness-hours rules
Click-to-Call
Add a click-to-call button to your site or app — customers connect instantly, no dialling needed.
Website widgetCRM click-to-dialInstant connect
Voice Broadcast (OBD)
Send recorded voice messages to thousands of numbers at once — reminders, alerts, or announcements.
Bulk voice blastsScheduled sendsDelivery reports
Everything included
One plan. Every calling feature you need.
Call recording on every line
Real-time call analytics
Missed-call auto callback
AI voice bot for FAQs
Live call monitoring & whisper
Call barge & conference
Sticky agent for repeat callers
CRM & helpdesk integration
Voicemail with transcription
Time-based & holiday routing
Call tagging & disposition codes
Webhook & developer API access
Shared history with WhatsApp & RCS
Multi-location number groups
DND & consent-based dialling
Custom hold music & greetings
How a call flows
From ringing phone to logged conversation — automatically.
Customer dials your number
IVR routes to the right team
Agent talks, call is recorded
Logged into the same customer thread
Case studies
What happens when calling stops living in a separate tool.
Real outcomes from teams running Voice alongside WhatsApp and RCS on Whinta — anonymized by industry.
3.2x
faster loan follow-ups
Click-to-call from every WhatsApp lead
Agents call straight from a lead's chat thread, so KYC reminders and repayment calls share full context instantly.
VoiceWhatsApp
-46%
missed patient calls
IVR routing to the right department
A multi-level IVR sends appointment queries, emergencies and billing calls to separate queues, cutting hold times sharply.
Voice
+29%
callback conversions
Auto callback on every missed call
Missed calls trigger an automatic callback within 60 seconds, recovering leads that used to go cold overnight.
VoiceWhatsApp
2.1x
site-visit conversions
Same-day callback after RCS enquiry
Buyers who browse project carousels on RCS get a same-day call, logged straight into the same conversation thread.
VoiceRCS
+34%
promise-to-pay rate
Voice broadcast + live agent follow-up
Automated reminder calls go out first; only unresponsive accounts are escalated to a live agent, saving hours daily.
Voice
-71%
support call volume
IVR self-service before agent transfer
Booking status and refund checks are handled by IVR and WhatsApp first, freeing agents for urgent cases only.
VoiceWhatsApp
100%
calls recorded for audit
Compliance-ready call recording
Every policy sale and claim call is recorded, tagged and searchable — audit teams no longer chase local recordings.
Voice
99.4%
delivery-alert accuracy
Escalation calls with full delivery history
Any customer who calls in about a delivery reaches an agent who already sees the full RCS tracking history.
VoiceRCS
How it compares
Cloud Voice vs. a traditional call center setup.
| Feature | Traditional PRI setup | Whinta Voice |
|---|---|---|
| No on-site hardware or PRI lines | ||
| Live anywhere, agents work from home | ||
| Calls logged with WhatsApp & RCS history | ||
| No-code IVR builder | ||
| Real-time analytics dashboard | ||
| Setup time | 2–4 weeks | Under 24 hours |
Works with your tools
Connects to what you already use.
Zoho CRMSalesforceHubSpotFreshdeskShopifyGoogle SheetsZapierWebhooks / API
Why teams pick Whinta Voice
Built to sit next to your WhatsApp and RCS, not apart from it.
01
Always online
99.9% uptime, so calls keep connecting even during your busiest campaign days.
02
One customer view
Every call sits in the same thread as that customer's WhatsApp and RCS history.
03
Safe & compliant
DPDP Act compliant call recording and consent-based dialling, built in by default.
04
No hardware, no wait
Cloud-native from day one — no PRI lines, no site visits, live in under 24 hours.
Quick start
Launch your first voice campaign in under 15 minutes.
1Upload contact list & schedule
2Record or generate a TTS message
3Set up keypress (IVR) options
4Test the flow on sample numbers
5Launch & watch live analytics
One number for calls. One thread for everything.
See how Whinta Voice connects to your existing WhatsApp and RCS conversations — with your own numbers.
Before you switch
Common questions
Customer
Whinta
No. Whinta Voice is fully cloud-based — agents can take calls from a browser, mobile app, or existing phone, with no PRI lines or on-site equipment.
Customer
Whinta
Yes, in most cases your number can be ported over. If porting isn't possible, we'll help you set up a new local or toll-free virtual number instead.
Customer
Whinta
Yes. Every call is recorded by default and saved into the same customer conversation as their WhatsApp and RCS history, ready to review anytime.
Customer
Whinta
Yes. The IVR builder is drag-and-drop — most teams set up a multi-level menu in under 15 minutes without any coding.
Customer
Whinta
Voice runs on the same Whinta plan as your other channels, plus a transparent per-minute call rate shown upfront before you dial.
Customer
Whinta
Yes. Recording and consent prompts follow the DPDP Act, and customers can request their call data be deleted at any time.
Customer
Whinta
Yes. Since Whinta Voice runs entirely in the cloud, agents can log in and take calls from any location with an internet connection.
Customer
Whinta
Callers can be held in a queue with hold music, offered a callback instead of waiting, or routed to voicemail — whichever rule you set.