Cloud Calling & Virtual Numbers
Local and toll-free virtual numbers, ported in days, with no PRI lines or on-site hardware.
Virtual numbersNumber maskingMulti-city presence
What's inside
Everything a call center needs. Nothing you have to install.
Set it up once, run every call — inbound, outbound, automated — from the same browser tab.
IVR & Smart Call Routing
Build multi-level IVR menus in minutes and route callers to the right team based on skill or load.
No-code IVR builderSkill-based routingBusiness-hours rules
Click-to-Call
Add a click-to-call button to your site or app — customers connect instantly, no dialling needed.
Website widgetCRM click-to-dialInstant connect
Voice Broadcast (OBD)
Send recorded voice messages to thousands of numbers at once — reminders, alerts, or announcements.
Bulk voice blastsScheduled sendsDelivery reports
AI Voice Calling
An AI voice agent answers inbound calls, understands intent in natural language, and can place outbound calls itself — for FAQs, reminders and follow-ups — before ever routing to a human.
AI-answered callsAI outbound callingHuman handoff when needed
Everything included
One plan. Every calling feature you need.
Call recording on every line
Real-time call analytics
Missed-call auto callback
AI voice bot handles calls & FAQs
Live call monitoring & whisper
Call barge & conference
Sticky agent for repeat callers
CRM & helpdesk integration
Voicemail with transcription
Time-based & holiday routing
Call tagging & disposition codes
Webhook & developer API access
Shared history with WhatsApp & RCS
Multi-location number groups
DND & consent-based dialling
Custom hold music & greetings
How a call flows
From ringing phone to logged conversation — automatically.
1Customer dials your number
2IVR routes to the right team
3AI agent answers or an agent talks, call is recorded
4Logged into the same customer thread
Case studies
What happens when calling stops living in a separate tool.
Real outcomes from teams running Voice alongside WhatsApp and RCS on Whinta — anonymized by industry.
3.2x
faster loan follow-ups
Click-to-call from every WhatsApp lead
Agents call straight from a lead's chat thread, so KYC reminders and repayment calls share full context instantly.
VoiceWhatsApp
-46%
missed patient calls
IVR routing to the right department
A multi-level IVR sends appointment queries, emergencies and billing calls to separate queues, cutting hold times sharply.
Voice
+29%
callback conversions
Auto callback on every missed call
Missed calls trigger an automatic callback within 60 seconds, recovering leads that used to go cold overnight.
VoiceWhatsApp
2.1x
site-visit conversions
Same-day callback after RCS enquiry
Buyers who browse project carousels on RCS get a same-day call, logged straight into the same conversation thread.
VoiceRCS
+34%
promise-to-pay rate
Voice broadcast + live agent follow-up
Automated reminder calls go out first; only unresponsive accounts are escalated to a live agent, saving hours daily.
Voice
-71%
support call volume
IVR self-service before agent transfer
Booking status and refund checks are handled by IVR and WhatsApp first, freeing agents for urgent cases only.
VoiceWhatsApp
100%
calls recorded for audit
Compliance-ready call recording
Every policy sale and claim call is recorded, tagged and searchable — audit teams no longer chase local recordings.
Voice
99.4%
delivery-alert accuracy
Escalation calls with full delivery history
Any customer who calls in about a delivery reaches an agent who already sees the full RCS tracking history.
VoiceRCS
How it compares
Cloud Voice vs. a traditional call center setup.
Winner
| Feature | Traditional PRI setup | Whinta Voice |
|---|---|---|
| No on-site hardware or PRI lines | ||
| Live anywhere, agents work from home | ||
| Calls logged with WhatsApp & RCS history | ||
| No-code IVR builder | ||
| AI voice agent for calls | ||
| Real-time analytics dashboard | ||
| Setup time | 2–4 weeks | Under 24 hours |
Works with your tools
Connects to what you already use.
Zoho CRMSalesforceHubSpotFreshdeskShopifyGoogle SheetsZapierWebhooks / API
Why teams pick Whinta Voice
Built to sit next to your WhatsApp and RCS, not apart from it.
01
Always online
99.9% uptime, so calls keep connecting even during your busiest campaign days.
02
One customer view
Every call sits in the same thread as that customer's WhatsApp and RCS history.
03
Safe & compliant
DPDP Act compliant call recording and consent-based dialling, built in by default.
04
No hardware, no wait
Cloud-native from day one — no PRI lines, no site visits, live in under 24 hours.
05
AI handles the routine calls
An AI voice agent answers common questions and places reminder or follow-up calls, so your team only steps in when it matters.
Quick start
Launch your first voice campaign in under 15 minutes.
1Upload contact list & schedule
2Record or generate a TTS message
3Set up keypress (IVR) options
4Test the flow on sample numbers
5Launch & watch live analytics
Get started
See Whinta Voice live — with your own numbers.
Tell us where to reach you and our team will call you back with a guided walkthrough of cloud calling, IVR and voice broadcast on your account.
- Live walkthrough with your own numbers
- Setup in under 24 hours — no hardware
- Transparent per-minute pricing, shown upfront
Customer reviews
What Whinta customers say
Unedited reviews from business owners and teams running their communication on Whinta.
Really impressed with Whinta. The setup was straightforward, the interface is clean, and the automation features save a lot of time. It's made handling customer conversations much more organized. Definitely worth considering if you're using WhatsApp for business.
Vishu Tiwari
Founder, Hotels and Co.
Catalogue sharing is smooth and helps in showcasing products directly.
Ananya Iyer
E-commerce Manager · Chennai
We've been using Whinta for our business communication, and the automation features are truly impressive. From instant replies to smart message routing, everything works seamlessly. It has reduced our manual workload by almost 70%. Highly recommended for growing businesses!
Arjun Mehta
Director of Operations · Pune
A strong WhatsApp Business API platform with unique co-existence capabilities, rich automation, and good value — best for businesses needing CRM-style workflows and multi-agent support.
Rahul Singal
Management & Growth Consultant
I have been using Whinta for our business WhatsApp operations, and it has been a game-changer. The platform is incredibly user-friendly, making it easy to set up bulk broadcasts and manage customer conversations via the shared team inbox. What really stands out is their customer support — they are quick to respond and genuinely helpful with any integration questions. The Flow Builder is powerful yet intuitive, allowing us to automate responses without needing complex coding. For the features provided (like the Green Tick assistance and real-time analytics), the pricing is one of the best in the market.
Rahul Garg
Director, Barphani Stone Industries
I've been using Whinta for the last two months and the experience has been really good. It's a platform where customers are valued and their feedback is taken seriously. They actually work on suggestions and create new features, which makes Whinta one of the few API platforms that truly listen to their users.
Sana Khan
Founder, Sana Digital Academy
I've tried 2 other platforms before, but Whinta feels different 🫶 It's simple and super easy to use. The service is honestly the best!
Deelip Sen
Founder, Sis and Bro Studio
Whinta has made a huge difference in my paint business. After I started using Whinta, especially the broadcast feature, things completely changed for my business… Due to Whinta's broadcast system, my paint business has seen a significant increase in profit. Thank you, Whinta, for helping my paint business grow and become more profitable. 🚀
Whinta Customer
Owner, Paint Business
Before you switch
Common questions
Customer
Whinta
No. Whinta Voice is fully cloud-based — agents can take calls from a browser, mobile app, or existing phone, with no PRI lines or on-site equipment.
Customer
Whinta
Yes, in most cases your number can be ported over. If porting isn't possible, we'll help you set up a new local or toll-free virtual number instead.
Customer
Whinta
Yes. Every call is recorded by default and saved into the same customer conversation as their WhatsApp and RCS history, ready to review anytime.
Customer
Whinta
Yes. The IVR builder is drag-and-drop — most teams set up a multi-level menu in under 15 minutes without any coding.
Customer
Whinta
Voice runs on the same Whinta plan as your other channels, plus a transparent per-minute call rate shown upfront before you dial.
Customer
Whinta
Yes. Recording and consent prompts follow the DPDP Act, and customers can request their call data be deleted at any time.
Customer
Whinta
Yes. Since Whinta Voice runs entirely in the cloud, agents can log in and take calls from any location with an internet connection.
Customer
Whinta
Yes. The AI voice agent can answer inbound calls, respond to common questions in natural language, and place outbound reminder or follow-up calls — handing off to a live agent only when needed.
Customer
Whinta
Callers can be held in a queue with hold music, offered a callback instead of waiting, or routed to voicemail — whichever rule you set.
One number for calls. One thread for everything.
See how Whinta Voice connects to your existing WhatsApp and RCS conversations — with your own numbers.