Upload your product catalogue, pricing sheet, or FAQ — your AI learns from it and starts replying to customers on WhatsApp in seconds. Works around the clock, in any language, from your own documents.
Your knowledge base
Product catalogue & pricing
PDF · Complete · Active
FAQ page (website URL)
URL · Complete · Active
Return & shipping policy
File · Complete · Active
AI trained on 3 documents · replies in under 2 s
Zara Boutique
AI assistant active · replies instantly
15,000+
Businesses on Whinta
<2 sec
AI reply time
10+
Indian languages supported
24 / 7
Always on, never misses
Most businesses lose customers not because their product is wrong, but because their reply was too late. Customers ask a question on WhatsApp at 11 PM and move on by morning. AI Reply Assistant makes sure that never happens.
Without AI Reply Assistant
Agents manually reply to every product query
Customers wait hours to know price or availability
Night-time and holiday enquiries go unanswered
Same questions answered again and again manually
Leads lost simply because response came too late
With AI Reply Assistant
AI replies to routine queries in under 2 seconds
Exact answers pulled from your own documents
Responds in Hindi, English, and 10+ languages
Agents focus only on high-value conversations
Zero leads lost to slow response time
No developers. No complicated setup. Just upload your documents, switch the AI on, and test it before going live.
Start with the documents your team already uses — a product catalogue PDF, pricing sheet, FAQ page URL, or return policy. Anything a customer might ask about, put it in the knowledge base.
Whinta reads through your documents and builds a searchable knowledge base. The AI understands product names, prices, specifications, and policies — all indexed automatically so it can find the right answer fast.
Head to Automation → AI Reply Assistant in your Whinta dashboard and toggle it on. You can also enable agent assist mode, which shows AI-suggested replies inside the chat window so your team can review before sending.
Use the built-in RAG query tester to type any question your customer might ask and see the exact reply the AI will send — including which document the answer came from. No surprises after launch.
Once live, the AI takes care of all standard questions — pricing, availability, features, policies. When a conversation needs a human, your agent steps in from the shared inbox without the customer noticing any difference.
These are the outcomes businesses report after setting up AI Reply Assistant — not promises, but what we see in practice.
The AI responds the moment a message arrives — no queue, no wait, no 'we'll get back to you.' Customers get an answer before they even think about going elsewhere.
A customer who writes in Hindi gets a reply in Hindi. English queries get English replies. The AI matches the language without any manual switching or configuration.
This is not a general AI. It only replies with information from the files you uploaded. If the answer is not in your knowledge base, it says so — it never makes things up.
Most inbound queries are the same questions asked repeatedly. The AI handles all of them automatically, freeing your agents to focus on conversations that actually need a human touch.
Update your price list or add new products? Just upload the new file and the AI instantly knows the updated information. No retraining, no delay.
AI Reply Assistant connects directly with your Flow Builder, Sequences, Broadcasts, and CRM. There is no parallel system to manage — it fits into what you already have.
The knowledge base adapts to whatever your business sells or offers. Below are examples from the industries where we see it used most.
There are plenty of AI tools that reply on WhatsApp. Here is what makes Whinta's approach different in practice.
Whinta uses RAG (Retrieval Augmented Generation), which means the AI searches your knowledge base first and only replies with what it finds there. Customers get accurate, business-specific answers. Every reply can be traced back to the exact document it came from.
Before you switch the AI on for real customers, use the RAG query tester inside your Whinta dashboard. Type any question — the same one your customer would ask — and see the exact response the AI will give, including which document it sourced the answer from.
Enable agent assist mode and your team sees AI-suggested replies inside the chat window before sending. Agents can use the suggestion as-is, edit it, or ignore it entirely. This is useful during the first few weeks when you want human review.
Whinta is an official Meta Business Solution Provider. When your AI replies go out, they come from your verified WhatsApp Business number — not a third-party tool patched on top. Customers see your business name, your profile picture, and a verified checkmark.
Upload your first document and go live in under 10 minutes. No credit card needed.