Supported AI models
Bring the AI you already trust. We handle the connection.
No lock-in. Pick the model that works best for your business, plug in your API key, and Whinta takes care of the rest. Switch models any time from your dashboard — no re-configuration needed.
Claude
Anthropic
Best for nuanced, sensitive conversations where accuracy matters — healthcare, finance, and legal support.
ChatGPT
OpenAI
Fast, widely tested, handles Hindi and English equally well. Strong for e-commerce and high-volume lead flows.
Gemini
Great with images — order screenshots, product photos, or pictures of damaged goods customers send in chat.
Custom / API
Bring your own
Connect any model with an API endpoint — Llama, Mistral, or your own fine-tuned, self-hosted model.
Core features
What your AI actually does inside Whinta.
These aren't canned auto-replies. The AI reads the full conversation, knows who the customer is, and decides the best next action — every single time.
AI that reads the whole conversation, not just the last message
When a customer sends a message, the AI gets the full thread — not just what they typed a second ago, but everything they've said before, what they've bought, and what issues they've raised. Replies feel personal because they're based on real context, not a script.
Lead qualification that starts before your agent wakes up
A new lead messages at 11 PM. Instead of waiting until morning, the AI starts a conversation immediately — asks the right questions, scores the lead, and drops a summary into your CRM by the time your team arrives. Hot leads flagged. Cold ones get a follow-up sequence.
AI lead summary · pushed to CRM
AI triggered by events, not just messages
You don't have to wait for a customer to start a conversation. Connect AI to events across your workflow — a missed call, a form submission, a failed payment, an abandoned cart — and Whinta fires the AI automatically. The right message goes out before the customer has had time to wonder what's happening.
AI call summaries — in WhatsApp and your CRM
After every voice call, Whinta's AI transcribes the recording, pulls out key points and next steps, flags competitor mentions, and sends a structured summary to the agent's WhatsApp and straight into your CRM. No call notes to write. Nothing forgotten.
Works with Whinta Voice — AI calling and WhatsApp in one platform.
Learn moreCall · Priya Mehta · 4m 12s
Interested in annual plan. Asked about onboarding support and GST invoicing. Next step: share proposal by Friday.
Action items extracted
Competitor mentioned: flagged
Synced to CRM + agent WhatsApp
Human handoff that actually works
When a conversation gets complex — an angry customer, a payment dispute, something the AI isn't confident about — it stops, notifies the right agent, and hands over a context summary. One tap and the agent is fully up to speed without reading the whole thread.
Routed to Neha with full context: 2 failed refunds, frustrated tone, payment dispute.
Agent up to speed in one tap
Who's using it
Working in production across Indian businesses right now.
Logistics & delivery
Delivery status, re-scheduling, return initiation — all on WhatsApp, without pulling your ops team into individual conversations.
Setup · Claude via MCP
Connect Claude to Whinta in 7 steps using MCP.
Claude connects to Whinta through the Model Context Protocol (MCP) — giving it direct, live access to your WhatsApp conversations, contacts, and workspace. No API-key juggling. Here's exactly how to set it up.
- 1
Open Claude and click the Connectors icon
In the Claude interface, look for the Connectors (link/chain) icon in the sidebar or toolbar. Click it to open the connectors panel.
- 2
Go to Connectors and click the + icon
Inside the panel, find the Connectors section. Click the + (Add Connector) button to start adding a new connection.
- 3
Choose "Add Custom Connector"
A prompt will appear — select Add Custom Connector to configure Whinta as a custom MCP server.
- 4
Fill in the connector details
Enter a Name (e.g. Whinta). For the Remote MCP Server URL, take your Whinta dashboard URL (everything up to — but not including — /dashboard) and append /mcp. Your final URL will look like https://app.whinta.com/mcp. Leave all other fields empty, then click Add.
- 5
Authenticate — click Connect
Claude will verify the server. It will show a "Not connected" status at first — that's expected. Click the Connect button to proceed.
- 6
Grant access on the Whinta permissions page
Claude will redirect you to Whinta's access-sharing page. Review the permissions requested — Claude can read and send messages, read and manage contacts, view WhatsApp message templates, and receive real-time message events for your connected workspace. Click Allow.
- 7
Done — start using Claude with Whinta
Go back to Claude and try a command like "Can you see the last chat — what was it about and with whom?" Claude will fetch your conversations in real time. On first use, Claude may ask you to allow each tool individually — approve as prompted. That's it.
What teams say
Results from the first month.
We connected Claude to Whinta and it handles about 80% of support queries on its own. The conversations it escalates are exactly the ones that need a human — it's surprisingly good at knowing the difference.
ChatGPT through Whinta qualifies every real estate enquiry in Hindi before our agents even see the notification. Our site-visit bookings doubled in the first three weeks.
The AI call summary feature alone was worth it. Every conversation is documented, every follow-up is captured, and our agents spend zero time writing notes.
Your WhatsApp is already where your customers are. Now give it a brain.
Connect Claude, ChatGPT, Gemini, or your own model to Whinta — no developers, no code, no long setup. Your first AI-powered conversation could be running today.
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