To enable and customize ticketing in Whinta:
- Go to Settings: In your Whinta dashboard, navigate to the Settings section.
- Select Ticket Settings: Click on Ticket Settings.
- Enable Ticketing: Toggle the Enable Ticket button to On (or Off if you wish to disable it).
- Set Additional Options:
- Auto Assignment: Toggle On or Off to automatically assign tickets to available agents.
- Reassign Chats That Have Been Reopened: Choose On or Off to automatically reassign chats if they are reopened.
- Grant Agents Access to View All Chats Not Assigned to Them: Toggle On or Off to allow agents to view all chats, even those not directly assigned to them.
After setting these options, your ticketing system will be tailored to your preferences for streamlined support management.
