Whinta
Free WooCommerce add-on

Whinta WhatsApp Integration for WooCommerce

By Whinta

Whinta WhatsApp Integration for WooCommerce automatically sends WhatsApp messages to customers when they place an order or when the order status changes, using the Whinta API. Improve customer communication and keep them updated on order status in real time!

Last updated
September 3, 2024
Version
1.0.0

Whinta WhatsApp Integration for WooCommerce allows WooCommerce store owners to send automated WhatsApp messages to their customers based on key order events. Using the Whinta API, this plugin enables seamless communication when orders are placed, processed, completed, or cancelled.

Key features:

  • Automated WhatsApp messages: Send messages when an order is placed and when the order status is updated (e.g., processing, completed, cancelled).
  • Customizable message templates: Personalize messages with dynamic placeholders such as customer name, order ID, and total price.
  • Multiple order statuses: Create unique messages for pending, failed, processing, completed, and cancelled states.
  • Real-time notifications: Keep customers informed instantly through WhatsApp.
  • Debug mode: View detailed logs of messages sent, including API responses for troubleshooting.

This plugin is an ideal solution for WooCommerce store owners looking to improve customer engagement and order communication using the power of WhatsApp.

FAQ's

Common questions about the Whinta WhatsApp Integration for WooCommerce.

Customer

Whinta

You need a Whinta account and an API key. You can obtain the API key by signing up for Whinta's WhatsApp API services at whinta.com.

Customer

Whinta

Templates for this plugin should be in English (US) so they match Meta and Whinta approval requirements. This keeps your messages compliant and consistent with the variables the plugin injects.

Customer

Whinta

Yes. The plugin supports emojis in your message templates, so you can keep a friendly tone while using the required placeholders.

Customer

Whinta

Check that your Whinta API credentials are correct, your WhatsApp template is approved, and the template includes the mandatory variables (customer name, order ID, order status, and total price). Use Debug mode in the plugin to review request logs and API responses.

Customer

Whinta

Place a test order in WooCommerce, move the order through different statuses, and confirm the matching WhatsApp sends. Debug mode shows detailed logs of messages and API responses for troubleshooting.

Customer

Whinta

Yes. Contact Whinta support for help with the API, template setup, and delivery. Your WooCommerce and WordPress host can help with store-level issues.

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